“Through quality control, it is possible to find faults in everyday life and, this way, optimize and standardize processes. In our article you will understand what quality control is and how you can apply it in your industry.“
All professionals who are immersed in the manufacturing process of a product must have knowledge of the concept of quality control. The explanation is simple: compliance with quality requirements directly affects end customer satisfaction.
The importance of quality control is directly related to the end consumer's requirement for the purchased item, which must comply with the announced technical specifications (ensured through quality control carried out internally).
What is quality control?
It is a system used by companies to measure the quality of services and products, evaluating if they comply with their respective technical specifications. It allows the production process to be more unified, as it gives him a standard and requirements to be followed..
One of the milestones for the dissemination of the term was the idealization of Total Quality Control (Total Quality Control), por Armand Vallin Feigenbaum, in 1956.
THE TQC, how did you become known, was defined as:
“An effective system to integrate development efforts, maintaining and improving the quality of the various groups in an organization, in order to allow products and services with more economical levels and full customer satisfaction”.
according to your ideology, the concept of quality must always be customer-oriented. In addition, requires continuous improvement, for, in this way, avoid previous mistakes.
What is the role of quality control?
The main purpose of quality control is to improvement and standardization of processes, aiming to ensure the quality of products and services offered by a company. Therefore, make the end customer receive a product without defects and within the technical specifications described.
Application of quality control in industry
Quality control in the industry is considered fundamental, since it allows outline and standardize the production of products from start to finish. If there is any defective item, it is portrayed as a non-compliance., since it does not meet the requested requirements.
This way, it can be directed to repair or disposal - depending on the degree of the problem - even before reaching the final consumer.
You 5 steps to implement quality control in your industry
- Analyze and standardize processes
Analyzing processes from start to finish is the first step to understanding what needs to be optimized and standardized. It's up to the manager, for example, follow each step of the production process.
By experiencing all the steps, he can tell if there are any faults that need to be fixed. Thus, can carry out the structuring and standardization of essential processes so that they stop happening.
- Establish the best work methodology
currently, there are several methodologies and tools that can be employed to ensure standardization of processes and achieve continuous improvement. As examples, we quote:
- PDCA cycle;
- 5W2H;
- Analyze SWOT;
- Diagrama de Ishikawa;
It is essential to choose a method that fits the reality of the business. Otherwise, it will configure itself as just another internal bureaucracy that will fall into disuse.
- Offer trainings
Every time a process is modified, all employees need to be properly trained.
It is essential to show not only the new activities, but also why the changes occurred within the context of quality control.
make available, still, other formats of courses and training that allow you to improve your day-to-day performance.
- Adopt clear communication
Speaking of quality control, the improvements must be constant. That is why, it is necessary to assume clear and effective communication with all employees involved., so that they are aware of what is being done and why..
- Always seek customer satisfaction
As discussed previously, the main purpose of quality control is to ensure customer satisfaction. Therefore, one front that can be practiced during analysis and process improvements is precisely a conversation with customers.
Encourage them to evaluate services and products and make suggestions for improvements. All information that is collected in this chat should be taken into account, since it is necessary to be in alignment with the needs of consumers.
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